Ericsson India Hiring Candidates For The Post Of Service Desk Engineer In December 2012
Name Of The Company: Ericsson India
Experience Required: 1-3yrs
Educational Qualification: B.Tech Or Equivalent
Job Designation:Engineer - Service Desk
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
- Candidates Must Have Excellent communication skills.
- Technical Degree(B.E.- B.Tech or equivalent)
- 1-3 years of experience in Desktop/Laptop Support.
- RHCE Certified Preferred.
- Ability to work at odd hours.
- Candidates Must be Interested in Technology and Communication.
- Candidates Must Have Exposure to Linux and Open Source.
- The ability to work constructively under pressure.
- Flexibility and ability to work both in a team as well as individually.
- Able to perform knowledge transfer.
- Customer oriented, Service minded, ready to very close cooperation with Customers.
- Human competencies
- Communicative, written and spoken English
- Technical competencies
- Candidates Must Have Good knowledge and understanding of Ericsson applications.
Job Description:
- Handle the Calls for EGI-IT Service Desk and Log Tickets for all new Requests.
- The work is performed in extended working hours.
- Roles and Responsibilities
- Responsible for handling all tickets for all Incidents/Service Requests reported.
- Take responsibility that SLA/KPI objectives are being meet according to defined levels.
- Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
- Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
- More complex issues after preliminary recognition send to Front Office / Back Office engineers.
- Amount of CTT send to L2 should not exceed 30%.
- Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate CTT to Back Office Engineers.
About company:
At Ericsson we use innovation to empower people, business and society. We envisage a Networked Society that is sustainable, and where everything that can benefit from a connection will have one. Our mobile and fixed networks, multimedia solutions and telecom services make a real difference to people’s lives, and the world we live in.
Website: www.ericsson.com
