Progressive Infotech Pvt Ltd Openings For Freshers & Experienced Candidates - IT Helpdesk Coordinator in November 2012
Experience Required: 0-5yrs
Educational Qualification: Any Graduate
Job Designation: IT Helpdesk Coordinator
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Required Candidate Skills :
- Candidate should have Good knowledge of IT product.
- Candidate should have Good communication skills.
Job Description:
- Candidate should be Responsible for customer satisfaction, review customer feedback and take corrective action.
- Candidate should Review daily, weekly and quarterly reports.
- Candidate should be Responsible for productivity, maintaining AHT (Average Handle Time), ensuring SLA is met.
- Instrumental in strategy planning for making All FMS sites a successful venture.
- Issue Management and follow up for closure.
- Candidate should Coordinate with contractors/vendors, monitor progress of work, escalate delays, changes to the management.
- Candidate should Prepare Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report and Equipment availability report of multiple sites.
- Candidate should Co-ordinate with Manager & Engineer"s for support.
About company:
Progressive Infotech is a leading provider of Horizontal ICT Solutions & Services encompassing Technology Integration, Managed Services & Professional Services, through its robust world class delivery processes to various industry verticals.Progressive has come a long way since its inception in 1998. Over the last more than a decade, Progressive has grown in size and stature, experience and expertise by efficiently running the ICT Infrastructure set-up of several Indian enterprises as well as global organizations in India.
Website: www.progressive.in
