Red Hat Hiring Fresher And Experienced Candidates For the Post Of Technical Support Engineer In December 2012
Experience Required: Freshers And Exp(0-2 yrs)
Educational Qualification: B.Tech
Job Designation: Technical Support Engineer
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
- Candidates Should Have Good Communication Skills.
- Degree preferably in a scientific, technical or Computer Science.
- Knowledge of Basic Linux system administration (installation methods, networking, firewall, security, clustering, web servers, and databases using Linux).
- Scripting abilities preferred (Perl/Python/Bash).
- Well developed writing and English speaking skills.
- Deep understanding of Linux/Unix and Open Source
- Conveys information concisely and clearly to all levels of client.
- Prior RHCE or other Red Hat Certifications would be considered a huge advantage
- Preference would be given to candidates who have worked on support role.
- Active participation in LUGs (Linux Unix Groups) and Open Source Projects will be an added advantage.
- Should be comfortable working in Shifts.
Package Offered : Best In The Industr
Job Description:
- Provide technical support to customers by taking incoming calls and responding to web-based inquiries.
- Perform diagnostics of problems, troubleshoot and develop solutions for customer issues.
- Exceed customer expectations with outstanding customer service.
- Consult with and develop relationships with in-house engineers and developers to drive creative solutions and improve customer satisfaction.
- Contribute to global Red Hat knowledge management system in the process of working customer issues.
Work Location: Pune
About company:
Red Hat is the world’s leading open source software company and our products, including Red Hat Storage Solutions, are part of the reason why.Red Hat Enterprise Storage is a software storage platform for virtual machines, private, and public clouds. We provide the ability to scale storage capacities from a few terabytes to multiple petabytes and are focused on simplifying the task of storing and managing the explosive growth of digital data while transforming the economics of storage.
Website: www.redhat.com
