Name Of The Company: IBM India
Experience Required: 6 months to 1yr
Educational Qualification: B.Tech
Job Designation: Quality Analyst - SO - ITD - GD
Type of Industry: IT-Software Services
Area Of Functionality: Application Programming
Required Candidate Skills :
- Candidates Should Have Excellent Communication and presentation skills
- Bachelor's Degree in Information Technology.
- Candidates Should Have At least 6 months experience in Operatations Management
- Candidates Should Have At least 6 months experience in Technical Exposure to MS Office.
- Candidates Should Have At least 6 months experience in Exposure in Networking and Operating Systems.
- Candidates Should Have Excellent Feedback Skills
- Customer service orientation.
- Structured thought process
- Band 4 or 5, PBC rating 1 or 2+
- Black Belt 6 sigma certified professionals for the Quality Manager.
Package Offered : Best In The Industry
Job Profile :
- Performing Quality Tele Monitoring & Ticket Quality Checks.
- Support team in achieving Customer Satisfaction target for assigned team.
- Creating a quality culture, keeping people focused on understanding the customer’s needs.
- Propose new actions to improve productivity and share best practices
with the Assistant Manager and Operations Manager of the team.
- Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan.
- Analyse Root causes for dissatisfaction and design solutions to address these root causes.
- Support Assistant Managers and Operations Managers in driving the
CSAT action plan and ensure actions are completed and on target.
- Comes up with solutions that addresses or exceeds customers needs
and expectations. Own and drive the Quality Call Process (call
monitoring) and ensure feedback is being given.
- Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given.
- Ensure team is focused on updating tickets frequently.
- Regularly present to team and management team on Quality Improvements.
- Assist the team with the excellent handling of ticket records by the team.
About company:
IBM has been present in India since 1992. The diversity and breadth of
the entire IBM portfolio of research, consulting, solutions, services,
systems and software, uniquely distinguishes IBM India from other
companies in the industry.IBM India's solutions and services span all
major industries including financial services, healthcare, government,
automotive, telecommunications and education, among others. As a trusted
partner with wide-ranging service capabilities, IBM helps clients
transform and succeed in challenging circumstances.
Work Location: Hyderabad/Bangalore
Website: www.ibm.com
Posted at 9:06 PM - by Unknown
Name Of The Company: IBM India
Experience Required: 6 months to 1yr
Educational Qualification: B.Tech
Job Designation: Quality Analyst - SO - ITD - GD
Type of Industry: IT-Software Services
Area Of Functionality: Application Programming
Required Candidate Skills :
- Candidates Should Have Excellent Communication and presentation skills
- Bachelor's Degree in Information Technology.
- Candidates Should Have At least 6 months experience in Operatations Management
- Candidates Should Have At least 6 months experience in Technical Exposure to MS Office.
- Candidates Should Have At least 6 months experience in Exposure in Networking and Operating Systems.
- Candidates Should Have Excellent Feedback Skills
- Customer service orientation.
- Structured thought process
- Band 4 or 5, PBC rating 1 or 2+
- Black Belt 6 sigma certified professionals for the Quality Manager.
Package Offered : Best In The Industry
Job Profile :
- Performing Quality Tele Monitoring & Ticket Quality Checks.
- Support team in achieving Customer Satisfaction target for assigned team.
- Creating a quality culture, keeping people focused on understanding the customer’s needs.
- Propose new actions to improve productivity and share best practices
with the Assistant Manager and Operations Manager of the team.
- Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan.
- Analyse Root causes for dissatisfaction and design solutions to address these root causes.
- Support Assistant Managers and Operations Managers in driving the
CSAT action plan and ensure actions are completed and on target.
- Comes up with solutions that addresses or exceeds customers needs
and expectations. Own and drive the Quality Call Process (call
monitoring) and ensure feedback is being given.
- Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given.
- Ensure team is focused on updating tickets frequently.
- Regularly present to team and management team on Quality Improvements.
- Assist the team with the excellent handling of ticket records by the team.
About company:
IBM has been present in India since 1992. The diversity and breadth of
the entire IBM portfolio of research, consulting, solutions, services,
systems and software, uniquely distinguishes IBM India from other
companies in the industry.IBM India's solutions and services span all
major industries including financial services, healthcare, government,
automotive, telecommunications and education, among others. As a trusted
partner with wide-ranging service capabilities, IBM helps clients
transform and succeed in challenging circumstances.
Work Location: Hyderabad/Bangalore
Website: www.ibm.com
Name Of The Company: HP
Experience Required: 6 months to 1 year general experience, or equivalent college level education.
Educational Qualification: Any Graduate
Job Designation: Process Associate
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
- Candidates Must Have Superior communication skills both written and verbal
- To adequately perform the duties of the job individuals must possess
a minimum of 6 months to 1 year general experience, or equivalent
college level education.
- High school education or equivalent.
- Candidates Must Have Experience in a phone based remote role.
- Candidates Must Have Familiarity with computer technology.
- Candidates Must Have Time management skills.
- Candidates Must Have Experience in customer facing role either remote or face to face.
- Understands internal processes and tools.
- Computer proficiency.
- Oversee compliance with operating procedures and standards
- Candidates Must Have Problem solving skills.
- Candidates Must Have Accuracy in data entry.
- Excellent fluency in language to be supported.
Package Offered : Best in Market
Job Profile:
- Responsible for validating customer entitlement, log case for the
purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management.
- Provide basic analysis of cases.
Work Location: Bangalore
About company:
At HP we don’t just believe in the power of technology. We believe in
the power of people when technology works for them.To help you create.
To make the digital tangible.To harness the power of human information.
At HP we work to make what you do matter even more.
Website: www.hp.com
Posted at 9:02 PM - by Unknown
Name Of The Company: HP
Experience Required: 6 months to 1 year general experience, or equivalent college level education.
Educational Qualification: Any Graduate
Job Designation: Process Associate
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
- Candidates Must Have Superior communication skills both written and verbal
- To adequately perform the duties of the job individuals must possess
a minimum of 6 months to 1 year general experience, or equivalent
college level education.
- High school education or equivalent.
- Candidates Must Have Experience in a phone based remote role.
- Candidates Must Have Familiarity with computer technology.
- Candidates Must Have Time management skills.
- Candidates Must Have Experience in customer facing role either remote or face to face.
- Understands internal processes and tools.
- Computer proficiency.
- Oversee compliance with operating procedures and standards
- Candidates Must Have Problem solving skills.
- Candidates Must Have Accuracy in data entry.
- Excellent fluency in language to be supported.
Package Offered : Best in Market
Job Profile:
- Responsible for validating customer entitlement, log case for the
purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management.
- Provide basic analysis of cases.
Work Location: Bangalore
About company:
At HP we don’t just believe in the power of technology. We believe in
the power of people when technology works for them.To help you create.
To make the digital tangible.To harness the power of human information.
At HP we work to make what you do matter even more.
Website: www.hp.com
Name Of The Company: Amazon Development Centre (India) Pvt Ltd
Experience Required: 6 Months - 3yrs
Educational Qualification:B.Tech,BS,M.Tech,MS
Job Designation: Software Development Engineer
Area Of Functionality: eCommerce, Internet Technologies
Type of Industry: IT-Software Services
Required Candidate Skills And Job Profile :
- BS or MS in Computer Science or in a relevant Engineering discipline.
- 6 months or more experience in product development working on highly scalable and systems.
- Candidates Must Have Passion for building scalable, global, complex
systems to solve problems with proven ability to deliver high quality
software.
- Candidates Must Have Solid understanding of Object-Oriented design and concepts.
- Candidates Must Have Expert knowledge of Java, C/C++ is a must. Knowledge of Perl would be an added advantage.
- Candidates Must Have Passion for building scalable, global, complex
systems to solve problems with proven ability to deliver high quality
software.
- Candidates Must Have Solid understanding of Object-Oriented design and concepts.
- Candidates Must Have Expert knowledge of Java or C/C++ is a must.
- Should be comfortable with working on Unix/Linux based operating systems.
- Self-directed and capable of working effectively in a highly innovative and fast-paced environment.
- Knowledge of Perl would be an added advantage
- Proficiency with development of with Ajax frameworks such as Dojo is a big plus
- Candidates Must Have Understanding of databases solutions and
previous record of having worked on high performing solutoins would be a
big plus
Package Offered : Best In The Industry
About company:
Amazon.com strives to be Earth's most customer-centric company where
people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast
selection, and convenience - Amazon.com continues to grow and evolve as a
world-class e-commerce platform. Amazon's evolution from Web site to
e-commerce partner to development platform is driven by the spirit of
innovation that is part of the company's DNA. The world's brightest
technology minds come to Amazon.com to research and develop technology
that improves the lives of shoppers and sellers around the world.
Work Location: Hyderabad
Website: www.india.amazon.com
Posted at 7:51 PM - by Unknown
Name Of The Company: Amazon Development Centre (India) Pvt Ltd
Experience Required: 6 Months - 3yrs
Educational Qualification:B.Tech,BS,M.Tech,MS
Job Designation: Software Development Engineer
Area Of Functionality: eCommerce, Internet Technologies
Type of Industry: IT-Software Services
Required Candidate Skills And Job Profile :
- BS or MS in Computer Science or in a relevant Engineering discipline.
- 6 months or more experience in product development working on highly scalable and systems.
- Candidates Must Have Passion for building scalable, global, complex
systems to solve problems with proven ability to deliver high quality
software.
- Candidates Must Have Solid understanding of Object-Oriented design and concepts.
- Candidates Must Have Expert knowledge of Java, C/C++ is a must. Knowledge of Perl would be an added advantage.
- Candidates Must Have Passion for building scalable, global, complex
systems to solve problems with proven ability to deliver high quality
software.
- Candidates Must Have Solid understanding of Object-Oriented design and concepts.
- Candidates Must Have Expert knowledge of Java or C/C++ is a must.
- Should be comfortable with working on Unix/Linux based operating systems.
- Self-directed and capable of working effectively in a highly innovative and fast-paced environment.
- Knowledge of Perl would be an added advantage
- Proficiency with development of with Ajax frameworks such as Dojo is a big plus
- Candidates Must Have Understanding of databases solutions and
previous record of having worked on high performing solutoins would be a
big plus
Package Offered : Best In The Industry
About company:
Amazon.com strives to be Earth's most customer-centric company where
people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast
selection, and convenience - Amazon.com continues to grow and evolve as a
world-class e-commerce platform. Amazon's evolution from Web site to
e-commerce partner to development platform is driven by the spirit of
innovation that is part of the company's DNA. The world's brightest
technology minds come to Amazon.com to research and develop technology
that improves the lives of shoppers and sellers around the world.
Work Location: Hyderabad
Website: www.india.amazon.com
